Frequently Asked Questions

Guests can pick up and return their stroller rental at the Orlando International Airport. The pick-up and return counter is located in Terminal A, Level 1 at the Wrap 'N Fly service counter (next to the USO lounge). The counter is staffed 7am–7pm, 7 days a week (pick-ups and returns before or after hours will be left in front of the service counter).

Disney requires their resort guests to meet with our delivery driver for stroller or scooter rentals.

All deliveries and pick-ups need to be made face to face with a representative of the company. Kingdom Strollers will meet you at a designated time and place for your delivery and return. It's extremely important that during the reservation process you choose a time when you'll be able to meet us for both delivery and the return pick-up. You'll receive delivery and return location information via email after your order is placed.

Cribs, toddler beds, and bed rails are delivered directly to the luggage desk at Disney resorts, where they're held for your convenience. You do not need to meet a driver for these items.

This does not apply to: Disney Springs hotels and resorts, Wyndham Bonnet Creek, Wyndham Grand at Bonnet Creek, Hilton Bonnet Creek, Waldorf Astoria Orlando, The Swan & Swan Reserve Resort at Walt Disney World, The Dolphin Resort at Walt Disney World, and Four Seasons Resort Orlando at Walt Disney World.

Your stroller will be delivered to the bell services desk of the resort or hotel you list on the order form. Once you've checked in, simply go to the bell services desk and claim it (they usually keep them in a luggage storage room). Be sure to give them the name you chose to list on your stroller if different than your last name. You do not need to be present for delivery to your resort or hotel. Please don't store your stroller overnight with the bell stands or luggage rooms — they have limited space and staff. Once you've taken possession of your stroller, please keep it with you.

If the stroller is being delivered to a private residence or vacation home, please indicate a delivery time after you've arrived. For special delivery-time requests, call or email us so we can work out the details. We'll accommodate any request to the best of our ability.

The airport counter is open 24 hours a day, 7 days a week.

No worries! If you arrive after your chosen time, our area is a kiosk — just look for your name on the stroller and take it. We normally have someone there from 7am–3pm, but it's a self-service kiosk.

We do our best to send several reminders for your rental pick-up. If you forget to pick up your stroller from the airport, it may be possible for us to deliver it to your hotel, resort, or vacation home the next morning. Due to the cost of delivering to the airport, there would be a $15 re-delivery fee for this service.

We deliver to MOST Orlando attraction-area hotels, resorts, and vacation homes for FREE. The list of hotels and resorts we service is listed on the reservation page in a drop-down menu. For vacation home rentals, a good rule of thumb is 8–10 miles around Disney — Lake Buena Vista, North Kissimmee, Davenport, and Clermont are all within our delivery area. If you're not sure you're in that area, just ask us. We do not deliver to Downtown Orlando, east of the Florida Turnpike, airport-area hotels, Haines City, or St. Cloud. If your stay is outside our delivery area, delivery MAY still be possible for a $25 delivery fee (please call before placing an order if your requested delivery location is greater than 10 miles from Disney).

Locations we do NOT serve: Marriott Grande Vista.

When ordering, you'll be given the option of where you'd like delivery and drop-off to take place. Most likely these will be at a resort or hotel. If pick-up is at a private residence, please indicate a time that you'll be present at the residence.

We ask that you maintain possession of the stroller when not in use. The hotels and resorts are kind enough to allow us to deliver and return rental items to their bell stands. Please do not store your stroller with the bell stand — it should remain in a secure location (hotel room or locked vehicle). Strollers found at the bell stands may be considered abandoned or returned early, and insurance does not cover rental items left overnight for daily storage with bell stands or luggage desks.

Kingdom Strollers' commitment to a clean, comfortable stroller rental has never changed. We take great pride in the cleanliness of our fleet.

Between each rental, City Mini, Mini GT, Summit, and Liberty strollers have their seat fabric completely removed and laundered using Ecolab commercial laundry detergents. Canopies are hand-cleaned using a hydrogen-peroxide-based cleaner and passed over with a steamer. Frames, wheels, and baskets are cleaned and wiped with disinfectant. Parent consoles, cooler bags, and rain covers are laundered between each rental. Child trays are hand-washed and cleaned with disinfectant. Stroller hooks are soaked in disinfectant, rinsed, and air dried.

Between each rental, BOB stroller fabric is hand-cleaned with a hydrogen-peroxide-based cleaner, scrubbed, then injected with 200° water which is extracted (think upholstery cleaning). Canopies are hand-cleaned using a hydrogen-peroxide-based cleaner and passed over with a steamer. Frames, wheels, and baskets are cleaned and wiped with disinfectant. Parent consoles, cooler bags, and rain covers are laundered between each rental. Child trays are hand-washed and cleaned with disinfectant. Stroller hooks are soaked in disinfectant, rinsed, and air dried.

Our City Mini, Summit X3, Mini GT, and Axiom models have their fabric removed and laundered using Ecolab commercial laundry detergent after each rental. Our BOB strollers are hand-cleaned with hot water, hydrogen-peroxide cleanser, and steam.

We've transitioned to keyless scooters with a push-start option. We noticed that some guests were losing or breaking keys, which was a significant inconvenience. This new system enhances your experience and eliminates any key-related issues.

We at Kingdom Strollers are the only ones that use a Lithium Extended battery scooter with an extended 16 MAXX amp-hour version, which gives you up to 14 miles per charge. However, battery life will vary depending on the rider's weight and the park's terrain, such as hills and roads. It's advised not to do Animal Kingdom & Epcot on the same day — Animal Kingdom has inclines that are tougher on the battery, and Epcot is enormous (you can fit almost every theme park in Orlando into Epcot's acreage).

We recommend turning it off when not in use to save as much battery as possible. We also provide scooter chargers that should always stay with the scooters (treat it like a cellphone charger cable) so you can charge it while parked at a restaurant, etc.

We want to ensure you have the best experience possible. Call our office immediately at 407-271-5301 and we'll help solve the issue. Only our managers handle calls, so you speak directly with someone knowledgeable and ready to assist — no automated voices involved. We value your time and aim to provide a personal touch in our communication.

No. It throws off the center of gravity and weight distribution of the scooter and will quickly drain the battery. It also exceeds the weight limit and becomes a hazard as well as a liability.

As of 2025, there are zero waterproof scooters / ECVs made by any manufacturer. Light rain is typically not an issue, but puddles can and will ruin the scooter. Try to avoid rain at all costs — it's an electric scooter and should be parked or covered to avoid getting wet. All of our scooters come with a rain cover to help prevent water damage.

There are some very good reasons to rent a stroller, even if your children don't normally use one at home. Walking around a theme park all day can be VERY TIRING — as an adult, you'll feel it, so imagine little legs trying to keep up all day. Giving them a ride around the park will not only save them from getting cranky, but will save you from some of that mid-day frustration. These parks are big — I mean big — and you can easily walk a couple of miles a day just jumping from one side of the park to the other.

All theme parks rent hard plastic strollers. Unfortunately, their strollers are not padded, don't recline, and cannot be removed from the parks.

All strollers from Kingdom Strollers have padded seats, fully recline, and can be taken anywhere you want — and trust us, the last thing you want is to carry a sleeping child back to the car at 11:30 at night with 30,000 other people making a beeline for the same monorail you are.

Yes, we offer the Axiom Special Needs Stroller. This stroller is good for children up to 5 feet tall and/or 100 lbs.

No. We've used pictures that offer the highest level of detail so our guests can see all of the great features our strollers have to offer. We purchase neutral colors that hold up best in the Florida sun. While we wish we could honor specific color requests, we are unable to guarantee a particular color choice.

Every stroller is labeled with two different tags. A small handlebar tag contains the name of the person who placed the order (the renter), the dates of the rental, and a barcode used for delivery and pick-up tracking. This tag is required by the resorts to have the renter's name on it so the resort can verify that the guest is staying there if needed. A larger placard-style tag is attached to the axle or rear frame of the stroller — this is the tag you'll use to identify the stroller in the parks. It's normally just the guest's last name, but can be any name you'd like it to read.

For example, if your last name is Smith and you're concerned there are too many Smiths, or you're uncomfortable having your last name so visible, you could have your stroller tag say the "Doozeldorf" family. There is a 15-character limit in the space provided for the larger tag.

Whatever name you choose, just remember to give this information to the bellman when picking up your stroller, as they may see the larger tag over the smaller one.

These 100% wooden cribs are 54" wide, 30" deep, and 36" tall when fully opened. Closed, they are a mere 10" wide, so moving them into your room is pretty simple.

They'll literally take 20 seconds to set up. You'll be surprised at how easy it is.

We take great pride in the cleanliness of all of our products. The cribs are sanitized between each use and delivered covered to keep them as clean as possible. The bedding is washed with Ecolab commercial laundry products and placed into a plastic bag, which is delivered with your crib.

Yes, all strollers are equipped with a parent console for you to use during your rental.

Due to insurance liability coverage, we do not offer car seat adapters and cannot allow their use on our rentals.

We offer the child tray for the City Mini and Mini GT single models for $10. You can add these to your order on the reservation page.

We have rain covers available for free ($50 replacement fee if not returned). If you'd like a rain cover, please select it on the reservation page when placing your order. Rain covers are provided free of charge* but must be returned at the end of the rental.

*Rain covers are free of charge when requested with your original order. Additional deliveries for accessories requested once initial delivery has been made may incur a $5 delivery fee at Kingdom Strollers' discretion.

We offer free cooler bag attachments for the strollers ($10 replacement fee if not returned). If you'd like a cooler bag, please select it on the reservation page when placing your order. Cooler bags are provided free of charge* but must be returned at the end of the rental. Our cooler bags, while insulated, are not waterproof — for maximum effect, the use of an ice pack is recommended.

*Cooler bags are free of charge when requested with your original order. Additional deliveries for accessories requested once initial delivery has been made may incur a $5 delivery fee at Kingdom Strollers' discretion.

Yes, you'll be able to order multiple items at once when placing your order.

A full refund is issued for all cancellations made 48 hours or more prior to your rental date. All cancellations made within the 48-hour window will be charged the minimum rental fee of $40 for a single stroller and $50 for a double stroller. Please contact us as soon as possible should you need to cancel your stroller rental. Refunds for reservations made more than 120 days before the date of the cancellation request will require additional credit card information to process a credit.

If you'd like to extend the length of your rental, simply call us to let us know your new check-out date. We'll make every effort to accommodate your request subject to availability. (Rentals will be charged $20 beyond the original rental agreement, as this changes the rental rate.)

Please contact us via email to notify us of any changes regarding your stroller rental (check-in/out dates, resort location, etc.) and we'll do our best to accommodate your request.

We use PayPal as our credit card processor, a leader in the merchant services field. Your credit card number will not be visible to us (unless the order is placed over the phone), and all information is securely encrypted when being transmitted.

Your credit card will be charged at the time your order is placed, and a confirmation email will be sent to you immediately.

Our telephone number is listed on the rental. Give us a call and we'll make every effort to resolve any issue immediately.

Insurance is available for a one-time charge per rental item, ranging between $10 and $25 depending on the item. The insurance waiver covers theft and accidental damage. It's optional, but recommended. You can add insurance in the "Tell us about your trip" step when you book.

Accidents happen, and we're more than happy to replace your stroller if your child has an accident or gets sick in the stroller or crib. Due to the extra cleaning procedures needed to return the item to normal use, a $10 fee will be charged to exchange an item.

If you can't find your stroller, contact any park employee who may be able to assist you — most strollers are moved around to create an organized space in parking areas. If you can't find it with the help of a park employee, contact guest services; they may direct you to lost and found. If guest services cannot locate it, fill out a lost item report and contact us immediately. If you believe your stroller was stolen, contact park security. You'll be responsible for the cost of replacement for any lost or stolen stroller unless you've purchased stroller insurance. Stroller insurance is a cost-effective way to bring peace of mind to your vacation.

Forgot your AirTag, autograph books, or favorite Mickey Ears? Please email us with a description of the item and we'll do our best to find it. Please note: a flat $15 return shipping fee plus postage is charged for returned items. Canadian shipping rates are additional.

If we find an item with a value over $25, we'll usually try to reach out if we know who it belongs to. Return shipping charges are billed to the guest's original payment method.

Always park the stroller in an approved parking area. Lock the brake when not in use. Make sure the tag on the bottom is not obscured and is clearly visible. Do not leave valuables in the stroller when you're not with it (purses, wallets, etc.). Please do not remove a wheel from a stroller — this puts undue stress on the brake assembly and may cause cracking or breakage.

We've partnered with Orlando Grocery Express to offer our guests a coupon for free grocery delivery when staying at a Disney-owned resort. When you place your reservation with Kingdom Strollers, your confirmation email will contain a coupon code that can be used on the Orlando Grocery Express website. Simply use the provided code when placing your grocery order for free grocery delivery!

We work with some of the best travel agents in the country. If you're a travel agent, please email us and we can send you information on how to offer our service to your clients. We offer a great commissionable referral program available to all travel agents.

Have a question we didn't answer? Give us a call at 407-271-5301 or email us at info@kingdomstrollers.com and we'll be happy to answer all of your questions. Let us help you make this your best vacation ever!