Rental Agreement & Liability Waiver

Reservations & Payment of Rental Fees

The Client's reservation is attached hereto and incorporated by reference.

Payment is due by credit card, debit card, or PayPal at the time of making the reservation. The Client agrees to allow Kingdom to make alterations, adjustments, and additions to the form of payment for the purposes of crediting, refunding, and charging for any service or fee associated with their reservation.

Kingdom will confirm your reservation by email within 24 hours. The Client should contact Kingdom if a confirmation email is not received within 24 hours of placing a reservation online or over the phone.

The colors of products may vary from the images shown.

Delivery, Possession & Usage

At the time of reservation, the Client will specify the name and location of the Orlando theme-park-area resort, hotel, or vacation home where the rental item(s) will be delivered and retrieved. The Client understands that delivery / return pick-up locations and procedures may vary based on their chosen location. The exact time and location of both delivery and the return pick-up will be communicated via email to the Client. If the Client is unsure as to the location of the delivery or the return pick-up, the Client agrees to contact Kingdom to clarify. The Client understands that delivery and return are based on addresses in the immediate Orlando theme-park area in the cities of Orlando, Kissimmee, Clermont, Davenport, and Winter Garden. Addresses outside of these cities are not serviced by Kingdom Strollers.

The Client agrees to contact Kingdom within 6 hours of the agreed delivery / return pick-up date and time, by phone or email, if the Client is unable to locate or take delivery of the rental item(s) when the agreed-upon location is a non-Disney resort. The Client agrees to contact Kingdom within one hour of the agreed-upon delivery / return pick-up date and time, by phone or email, if the Client is unable to meet with a representative from Kingdom Strollers for the personal delivery / return pick-up of their rented item at an agreed-upon Disney-owned resort. If the Client is late, misses their delivery / return pick-up time, or is otherwise unavailable to meet a representative at the agreed-upon time, the Client may (at Kingdom's sole discretion) request the next available meeting time for their designated resort. The Client agrees and understands that delivery and return pick-up at a Disney-owned resort will be made face to face with a representative from Kingdom Strollers, and agrees to select an available time in which they will be available to meet face to face. The Client also agrees and understands that only the times listed at www.KingdomStrollers.com are available for their chosen delivery / pick-up locations, and that other times are not available unless specific exceptions and arrangements are made through Kingdom Strollers via email.

The Client agrees and understands that all requests for changes to the existing reservation must be made at least 24 hours before the agreed delivery time in said reservation. Change requests made less than 24 hours before the agreed delivery time will be honored at the discretion of Kingdom.

The Client agrees and understands that all deliveries are made with earnest effort to the requested delivery time but, due to traffic or volume, there is an allowable 30-minute window around the requested delivery time. The Client understands and agrees that during times of extreme weather, deliveries and/or pick-ups may be temporarily suspended for the safety of delivery personnel until it is deemed safe by management to continue operations (extreme weather may include, but is not limited to, tropical storms / hurricanes, tornado warnings, and winds exceeding 25 mph).

The Client agrees that if no contact is made within 24 hours of the agreed delivery date, the Client accepts possession of the rental item(s) and their responsibilities during possession.

If an attempt is made to deliver rental items to a vacation home and the Client is unavailable, or the Client has provided the incorrect delivery location resulting in a 2nd trip to redeliver, a $15 re-delivery fee may be applied at Kingdom's discretion.

The Client agrees that they have made every effort to verify that their desired delivery and return locations are within the stated delivery area and that this location is serviced by Kingdom Strollers (as stated in the FAQ section at www.KingdomStrollers.com). Any reservation may be altered or canceled at any time at Kingdom's discretion if the desired location is not in the delivery area as stated. The Client understands that any rental item returned to a location outside our stated delivery area may incur a $125 fee at Kingdom's sole discretion. If the Client has traveled outside our delivery / pick-up area and is unable to return, it is the Client's responsibility to ensure that all rented items and associated items are returned to Kingdom on the original return date by means of taxi, rideshare, courier, or freight shipping (FedEx, UPS, USPS, etc.). All charges for any such return shall be the sole responsibility of the Client.

The Client agrees that any reservation may be altered or canceled at Kingdom's discretion if Kingdom deems the desired hotel, resort, or vacation home's (delivery or pick-up location) health and safety standards to be detrimental to the nature of our business.

The Client agrees to maintain possession of the rental item throughout the course of their rental period. Rental items are to be kept secure when not in use (hotel rooms, vehicles). Items are not to be left with bell stands or luggage rooms for daily storage. Items found with bell stands or luggage rooms may be considered abandoned or returned early and are subject to pick-up. Items left with bell stands or luggage rooms are not covered by the optional insurance purchase.

The Client agrees to inform Kingdom immediately of any defect or malfunction while in use. Once notified, Kingdom will make every effort to remedy the issue in a timely manner.

The Client agrees to only use the rental item for its intended purpose in a manner for which it was designed. At no time should the rental item's stated weight limits (as stated on this site) be exceeded.

The Client agrees that violations of this agreement may result in the termination of the rental. Kingdom reserves the right to terminate a rental based on evidence of abuse or violation of any and all parts of this agreement. The Client agrees to surrender any and all rented equipment and accessories to Kingdom upon request. Kingdom may, at its sole discretion, refund any portion of a rental that it deems necessary to terminate.

The Client agrees that, based on the request of the Client, any stroller exchange due to (but not limited to) a stroller left in rain, child vomit, leaking diaper, or other bodily fluid may be charged a $10 exchange fee at Kingdom's discretion.

Returning Equipment

It is the responsibility of the Client to be available at the agreed-upon time and location for the return pick-up. The Client agrees NOT to leave strollers or ECV scooters with bell services, as this will automatically incur a charge of $75 per item and is considered abandonment and against Disney's policy. The return pick-up must be made face to face with a representative of Kingdom Strollers. If the Client is unable to meet at the agreed-upon time and location, it is the Client's responsibility to contact Kingdom Strollers to work out another option — rescheduling the return for the next available time slot or date, another physical location, or our Orlando airport kiosk.

It is the responsibility of the Client to ensure that all rental items are available for pick-up at the designated resort, hotel, or vacation home on the date and time specified in the reservation. All rental items are to be returned to the bell stand or registration desk at the resort or hotel listed in the confirmation email. At no time should any rental item ever be left in the guest's room after check-out — rental items left in rooms will incur a $25 recovery fee. The Client is 100% responsible for the items being available at the bell stand or front desk for pick-up. For rental items being returned from vacation homes, we prefer someone be available for pick-up at the vacation home. (Please note: if pick-up is scheduled for a morning return, pick-up may occur from 7am to 10am, depending on the location, additional-area pick-ups, and driver availability.) The Client agrees to contact Kingdom in the event that the rental item(s) are returned earlier than the agreed-upon date of return. Failure to notify Kingdom will void any insurance taken on the stroller.

If the Client wishes to extend the rental period, the Client must contact Kingdom before the agreed-upon return time. Kingdom may, at its own discretion, allow or deny any extension. Kingdom reserves the right to charge the Client's card, and the Client agrees to allow the charge of $10 for each additional day or fraction of a day the rental equipment is kept by the Client.

The Client agrees to contact Kingdom in the event of a delay in returning rental item(s) at the agreed-upon time. It is the sole discretion of Kingdom as to whether a grace period may be granted. A $20 fee may be applied for return trips to pick up rental items if not returned at the agreed-upon time as listed in the rental reservation or prearranged with Kingdom.

The Client may request a change of product for reasons of size or transportation issues. These requests are solely at the discretion of Kingdom based on product availability, and are subject to a $10 fee per item.

Damages to or Loss of Equipment

The Client shall accept for use, as is, the rental item(s) listed in the reservation, and accepts full responsibility for the care of the equipment while it is in the Client's possession.

The Client is responsible for paying the full replacement value of any rental item(s) rented under this Agreement that are not returned to Kingdom within 48 hours of the end of the agreement. The Client also agrees to authorize the replacement cost of each rental item to the Client's credit card in the event that the rental item(s) are not returned. If an item is recovered after the Client has been charged, a full refund of the replacement charge will be issued to the Client.

The Client is responsible for paying the replacement cost of any lost parts or accessories, whether paid for or provided free of charge. These include but are not limited to shoulder straps, harnesses, parent consoles, rain covers, cooler bags, glider boards, and car seat adapters. These items may be provided for a small fee or free of charge and are not guaranteed to be available during your rental.

The Client is responsible for the loss, theft, damage, or destruction of the rental item(s) and agrees to pay the full replacement value. The Client also agrees to authorize the replacement cost of the rental item(s) to the Client's credit card.

The Client agrees to return the rental item(s) in the same condition as they were delivered, and to report any loss, theft, damage, or destruction to the rental item(s) immediately to Kingdom.

The Client hereby acknowledges that they were offered the opportunity to purchase insurance to cover the theft, damage, or destruction of the rental item(s), and elected to purchase or declined to purchase insurance.

Insurance Waiver Terms & Definitions

Insurance covering theft, destruction, or accidental damage is available to purchase prior to the finalization of this agreement and any time before taking possession of the rental item(s). Insurance is not available for purchase once the rental item(s) have been taken possession of. It is solely the responsibility of the Client to determine their participation in purchasing an insurance waiver. At no time shall any guarantee be made by Kingdom or understood by the Client that responsibility for the rented item(s) has been dissolved from the Client without the purchase of an insurance waiver. The insurance waiver will become null and void in the instance of fraud by nature of misrepresentation. The insurance waiver does not cover any rental item not returned to the proper location, nor any items left in the guest's room. The insurance waiver is only for items rented from Kingdom Strollers and does not include any personal items of the guest. The insurance waiver terminates at the designated return time listed in the reservation; items not returned by the designated time will no longer be covered by the insurance waiver.

Insurance shall be granted to the Client reserving item(s) from Kingdom for which an insurance waiver was purchased. This insurance shall at no time be transferable to any individual other than the Client, and is only in effect and enforceable while in the possession of the Client. The Client will forfeit any claim to the benefit of insurance purchased if the Client relinquishes control or possession of the rented item(s) at any time to any individual who is not part of the original rental agreement.

An insurance waiver purchased by the Client shall be null and void in the following instances:

• The Client abandons rental items during the course of the rental agreement period.
• The Client disassembles or removes parts from the rental items that are not intended to be removed as part of normal operation.
• The Client uses the rental item for anything other than its intended purpose.
• The Client fails to communicate changes to the agreed-upon delivery or pick-up locations.
• The Client fails to notify Kingdom Strollers immediately upon discovery of a stolen item (within 2 hours of discovery).
• The Client fails to file a report of a lost / stolen item with the theme park or resort where the loss occurred within 2 hours of the discovery.

Insurance does NOT cover the following instances:

• Rental item(s) abandoned, left behind, or forgotten at a theme park, shopping center, or other facility.
• Rental item(s) abandoned, left behind, or forgotten in a bus, car, taxi, or other form of transportation.
• Rental item(s) left unsecured at a hotel, resort, or vacation home.
• Damage done to the equipment of others.
• Damage or discoloration of stroller fabric from the application of sunscreen, suntan lotions, or sprays.
• Marker or pen markings on the interior of the stroller.
• Loss of shoulder pads, shoulder straps, lap restraints, and/or any latching equipment if the Client has removed them.

Please note: Insurance does not cover the replacement of a rental item due to vomit or bathroom accidents, nor replacements for wet strollers caused by rain or other incidents outside of Kingdom's control. Kingdom Strollers offers free rain covers to protect strollers from the elements. A $10 replacement fee will be charged for replacing a wet stroller and is solely based on the availability of the model.

In the event that a rented item is thought to be stolen, the Client must obtain a report from theme park security and provide a copy to Kingdom. If the event happens outside of a theme park, the Client must file a report with the local police department and provide a copy to Kingdom.

Any incident of suspected theft must be reported to both theme park security or local police and to Kingdom within 2 hours of the incident. This notification must be in the form of email. Any incident not reported in a timely manner will void the insurance purchased for the rented item(s).

Purchased insurance is a transfer of liability from the Client to Kingdom for the replacement cost of the item for which the insurance was purchased. Insurance does not guarantee a replacement item in the event the item was stolen or lost. To replace an item stolen or lost, a new rental reservation must be placed.

Cancellation

A full refund will be issued for all cancellations made 48 hours or more prior to your rental date. All cancellations made within the 48-hour window will be charged the minimum rental fee of $40 for a single stroller and $50 for a double stroller. Refunds for reservations made more than 120 days before the cancellation date will be refunded via PayPal or by check.

Liability Waiver

By accepting and using the rental equipment, the Client and any user acknowledge that the rental equipment is being used at their own risk. Kingdom hereby makes no warranties with respect to the rental equipment, and Kingdom hereby specifically disclaims all warranties, whether express or implied.

Kingdom and its employees, owners, and affiliates will not be responsible for accidents, injuries, or damages caused directly or indirectly by the use or misuse of the rental equipment.

The Client and any user agree to hold harmless Kingdom and its employees, owners, and affiliates from any liability, injury, death, property loss, or damage which may result directly or indirectly from the use of the rental equipment.

This Agreement is governed by the laws of the State of Florida.

SMS Consent

1. By agreeing to the SMS and Privacy Policy, you consent to receive SMS messages from Kingdom Strollers regarding your equipment delivery and return status updates.
2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the message “STOP” to us, we will send an SMS to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to join again, please email Kingdom Strollers' offices requesting to be subscribed, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or get help directly at info@kingdomstrollers.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy below.

Privacy Policy

This SMS Privacy Policy (“Policy”) explains how Kingdom Strollers LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you opt in to receive SMS text messages from us.

By providing your mobile phone number and opting in to our SMS messaging program, you expressly consent to receive recurring automated marketing text messages from us. These messages may be sent using an automatic telephone dialing system or artificial / pre-recorded voice to the mobile number you provide. Your consent to receive these messages is not required as a condition of purchasing any goods or services.

The number of SMS messages you receive will vary based on your interaction with our services and your notification preferences. Standard message and data rates may apply. Message frequency varies.

When you opt in to receive our SMS messages, we collect and store your mobile phone number, your opt-in date and time, your name (if provided), your SMS messaging history with us, and your interaction with our messages. We use this information to:

• Send you the SMS messages you've requested
• Manage your messaging preferences
• Improve our services
• Comply with legal requirements
• Protect against fraud and abuse

We do not sell, rent, or share your personal information with unaffiliated third parties for their marketing purposes. We may share your information with service providers who assist in operating our SMS program, legal authorities when required by law, and affiliated companies as part of our business operations.

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission or storage system is 100% secure.

We reserve the right to modify this Policy at any time. We will notify you of any material changes through SMS or other reasonable means.

Our SMS program is supported by all major U.S. carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, and their affiliates.

If you have questions about this Policy or our SMS program, please contact Kingdom Strollers at info@kingdomstrollers.com.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. SMS messages are distributed via third-party mobile network providers and, therefore, we cannot guarantee delivery. This Policy is governed by and construed in accordance with the laws of the State of Florida and the United States, without regard to its conflict-of-law principles. By participating in our SMS program, you represent that you are 18 years of age or older and are authorized to agree to this Policy.